| Thompson Plumbing Heating and Cooling
Code of Ethics - We will serve our customer with integrity, competence, and objectivity.
- We will deliver to our customers all that we promised through value-added services.
- We will perform our work to meet technical codes or better.
- We will explore each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customer.
- We will respect each customer’s home and leave them cleaner than we found them.
- We regard our employees’ satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
- We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise.
- We will foster training for all of our employees on an on-going basis to improve and uphold high performance standards.
- We will perform jobs for which we are qualified by our experience and technical competence.
- We will make Quality Service the ‘trademark’ of the jobs we perform. If needed, we will take care of callbacks with a minimum of inconvenience to our customers.
- We will stand behind our work.
- We will not provide services to a customer under terms or conditions that might damage or compromise the integrity or our trade or profession. We will follow the ‘Golden Rule’.
- We will not advertise our services in a deceptive manner.
- We will maintain a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
- We will agree with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
- We will make it our moral imperative to maintain a profitable business as a part or our responsibility to our employees and our families.
- We will be mindful of the honest value received by the customer and our right to an ethical profit.
- We will be good corporate citizens.
- We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological enhancements with the communities we serve.
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