Company Philosophy Thompson Plumbing Heating & Cooling is a company of winners. For winners, winning becomes a way of life - an attitude that sparks life itself. People become winners by disciplining themselves to do the best job they can day after day, month after month, year after year. By following this esteemed principle, winners live happier lives by feeling better about themselves.   As Vince Lombardi once said, a true winner accepts winning only when it is done fairly, squarely, decently, and by the rules. The following Thompson Heating & Cooling and plumbing technician handbook spells out our rules and procedures for winning. Read them and reread them from time to time so that you can play for a winning team.   UNIQUE Webster's Dictionary says it means being without a like or equal, single in kind or unequaled excellence. We make sure every customer is totally satisfied with the Indoor Comfort provided by our thoroughly trained, customer-oriented employees and that is THOMPSON UNIQUE.   INDOOR COMFORT When people buy a boiler, a furnace, a humidifier, an air conditioner, an electronic air filter, hot water heaters, faucets or any other plumbing repairs, they think they are buying Indoor Comfort. Not so. Indoor Comfort comes only form properly sized equipment, engineered, installed and serviced correctly.   THOMPSON UNIQUE INDOOR COMFORT We combine these two concepts into a uniqueness that has permitted successful and profitable expansion. We hope to take our phiiosophy into the entire greater Cincinnati metropolitan area in order to provide more and better INDOOR COMFORT to every Homeowner.   JOB SECURITY Thompson Heating & Cooling and Plumbing is committed to building and operating companies profitably and with quality foremost in mind. Our philosophy on sales and service is to do the job right the first time with good equipment and materials, with honesty, and without shortcuts. Thompson Heating & Cooling and Plumbing will not accept an inferior job.   By making the "Thompson" philosophy your philosophy, you will be doing your part to insure the business prospers and you prosper year after year, and in so doing you will prosper right along with us. A team of people sharing this philosophy is job security for each of the team members.